The Office of the Healthcare Advocate can provide Connecticut consumers with information and assistance so you can understand your rights and effectively resolve your managed care problem or situation. We cannot make decisions regarding whether a consumer’s rights have been violated, but we can help you use and navigate the official processes that are available.

You can contact us via e-mail or call toll free at
1-866-HMO-4446

Determine the Problem

3 Step Complaint Process

How to Write an Appeal Letter

Internal Appeals Process

External Appeals Process

Forms to assist you with this process are available here.